What our Customers say...
Storm Damage Testimonials
We had a deck leak during the March torrential rains which caused water and mold damage to the drywall in the closet beneath it. I got 3 proposals to do the moisture/mold remediation. While SERVPRO of Newport Beach was not the lowest, Jorge Vinalay clearly explained the process, and his professionalism and experience won our business. He is the GM and was the PM for our project and stayed on top of things. Sergio, Josh and the crew were very detailed in prepping the carpet with plastic, setting up the containment plastic walls, equipment and wore booties to protect the floors.
I highly recommend!
Our family had the misfortune of severe water damage in this latest set of storms to hit SoCal. To say that I was a completely frantic wouldn't do it justice. I have four children and was trying to deal with water coming in windows and walls all over my home. The water was ballooning in the walls and ruining our carpet. It lasted for 36 hours - the heaviest part of the storm. After a call to my insurance company, Hartford, they called on SERVPRO to come out for damage control. I've never had a water damage situation. I have to say if it were possible to give them a 10 star review I would! From the moment Chris Nikzad (Production Manager) came out to examine the damage, he assured me they would take great care with our home. He knew the exact words to calm me down. The next morning Ivan Banos and his team arrived right on time and with confidence the job would be done safely and with great care. Ivan has been amazing as well as all of his team members. We are completely comfortable with them working in our house. They are some of the hardest working individuals I have ever had the privilege of watching work. They must ask me several times each day if we have any questions and can they help explain anything to us. Chris has been available by phone any time we've needed to get in touch with him. Great company! Thank you so much for being here for our family when we needed it most.
Jorge V. has been on point with helping us through the arduous process of repairing our walls which were damaged by rain.