What our Customers say...
Our family had the misfortune of severe water damage in this latest set of storms to hit SoCal. To say that I was a completely frantic wouldn't do it justice. I have four children and was trying to deal with water coming in windows and walls all over my home. The water was ballooning in the walls and ruining our carpet. It lasted for 36 hours - the heaviest part of the storm. After a call to my insurance company, Hartford, they called on SERVPRO to come out for damage control. I've never had a water damage situation. I have to say if it were possible to give them a 10 star review I would! From the moment Chris Nikzad (Production Manager) came out to examine the damage, he assured me they would take great care with our home. He knew the exact words to calm me down. The next morning Ivan Banos and his team arrived right on time and with confidence the job would be done safely and with great care. Ivan has been amazing as well as all of his team members. We are completely comfortable with them working in our house. They are some of the hardest working individuals I have ever had the privilege of watching work. They must ask me several times each day if we have any questions and can they help explain anything to us. Chris has been available by phone any time we've needed to get in touch with him. Great company! Thank you so much for being here for our family when we needed it most.
This entire company and staff are great, honest, and hard working. They got out here the same day I called finished when they said they would even right before Christmas. A big thanks to Chris and Aaron and Matt. Wish you the best for a new year. If you need help call these guys first. It shows a lot when a boss or owner is directly involved the entire way through a project. Keep up the great service
Jorge V. has been on point with helping us through the arduous process of repairing our walls which were damaged by rain.
We did a mold test not long ago and find 2 areas that highly moisture. I called SERVPRO of Newport Beach to schedule a mold remediation. Jorge Vinalay, the production manager comes and check out the issue we have. He is a very knowledgeable and honest man. He inspected the issues and found out that is concrete walls so we do not to worry about mold growing ... Before I call SERVPRO of Newport Beach, I did schedule with two other different mold remediation companies and both of them gave me the quote of $5k plus and $10k plus !!!! Jorge Vinalay is very honest and reliable person that you can count on for his expertise. Thank you so so much Jorge.
Excellent service. During a kitchen remodel, there was an accidental water leak into a downstairs bathroom. The contractor is aware and letting it air dry, however they have left it now for 10 days. With our humid weather, I was getting concerned so I called SERVPRO. They were able to come out and inspect immediately. The tech confirmed the damage was extensive and explained everything in detail. Service is courteous and professional. Estimate was thorough and reasonably priced, including dehumidifying, mold/mildew treatment and drying.